I Forgot My Fidelity Mobile App Username

Welcome to
Fidelity Online Banking

Your world of possibilities tailored to suit your
unique personal and business needs

Bill Payment Made
Easy

Imagine a world where you can pay your bills quicker than fixing a cup of coffee. Why go to the Banking hall when it can come to you?

What can Online Banking
Do For You?

• Buy Airtime
• Pay bills
• Purchase airline tickets
• Make payments easier and faster
• Manage Transaction Limits
• Make bulk payments to up to 1000 beneficiaries at a Go! Ideal for Salary and Vendor payments
• Enjoy enhanced security by having multi levels of transaction authorization

Features

• Create workflows that lets customers decide roles and levels of access for their staff
• Enjoy enhanced security by having multi levels of transaction authorization
• Process bulk payment files for up to 1000 beneficiaries at a go (ideal for salary and vendor payments)
• Process intra and interbank payments
• Enjoy limit increase of up to N100m in 24 hours
• View, export and print account statements on pdf and excel formats
• Save beneficiary details and create recurring payments
• Control and self-manage access to their Corporate Online Banking profile, including assignment of user access, payment approval limits and availability of detailed audit information including user activity reports.w, export and print account statements on pdf and excel formats

Getting Started?

• Individual customers can self-enroll, customize username, upload profile picture. Customers can create 4- digit Transaction PIN.
• Corporate customers get to set up multiple user roles (e.g. Initiator, Authorizer), and configure multi authorization levels (work flow) for payment transactions. Each user will require a hard token. You can also assign specific transaction limits to each user.

• *P. S: Ensure you do not disclose your Online Banking credentials/token to anyone. Your banking security is of paramount concern to us.

Other Benefits of Fidelity
Online Banking:

• View Accounts Summary
• Accounts Management saving both time and energy
• Bulk Payments to Up to 1000 Beneficiaries at A Go! Ideal for Salary and Vendor payments
• Robust Bills Payment (e.g. DSTV, PHCN, Airpeace, Quickteller Merchants, Remita Billers, e.t.c.)

• Manage Transaction Limits
• Funds Transfer to Fidelity, and other Bank Accounts
• Set Up Multiple Authorization Levels (Workflow) on Fidelity Corporate Online Banking

• Airtime Purchase
• Foreign Currency Funds Transfer
• Accounts Statement Download in a Variety of Formats

• Save Beneficiaries
• Self-Transfer Without Token Response
• Upload Your Very Own Profile Display Picture, and so much more!

Online Banking FAQ

This is when your token is out of sync and needs to be synchronized.

Kindly contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for the token synchronization.

Other than the above, it may also be a case where the token response was used after it timed out. Endeavor to use the token response within 30 seconds of token generation.

This may occur when the customer changed to a new phone number without informing the bank to update this new phone number.

Kindly visit the nearest Fidelity bank branch if you are in Nigeria. Please contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for assistance if you are outside the country.

For Fidelity token app: Download "Fidelity Token" from your mobile stores and activate using your Online Banking credentials (Available in Android and iPhones).

For Hard token: Kindly visit a Fidelity bank branch in your location or send an e-mail to [email protected] to make a request.

This is required to make transactions (Intra or Interbank transfers, bill payments, airtime recharges etc.). You will be required to input a Transaction PIN/Token response before completing transactions.

Transaction PIN allows authentication of N200,000/day:

– Log into Online Banking app
– Go to "settings" – "Create PIN"
– Follow the prompt displayed and provide correct answers where necessary.

An OTP is a secured passcode used only once under a very short time window for Fidelity Online Banking authentication for some select services e.g. New user setup, Password change etc.

If you forget your login details, you should contact us via: Ivy (Facebook chatbot), by sending us an e-mail or by telephone by walking into any of our branches, and we will send them to you.

However, if you forgot only your login passwords, you can use the 'Forgot your password' link on the mobile app OR on the online banking home page https://online.fidelitybank.ng

Yes, you can use the NAPS Bulk Transfer menu via the app to transfer to multiple beneficiaries

This means you are inputting an incorrect username or password; most likely, it is an incorrect password.

Kindly initiate a password reset using the "forgot password". Alternatively, kindly visit the nearest Fidelity bank branch or contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for assistance.

Kindly be informed that your Online Banking profile has been disabled due to inactivity. Please visit the nearest Fidelity bank branch or contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for assistance

This means that your Online Banking profile is locked. Please visit the nearest Fidelity bank branch or contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for assistance.

This means there is no security question on your Online Banking profile.

In a case where you can successfully access your Online Banking profile, kindly go to "settings" on the platform, click on "set security question", then chose the questions and answers, then authorize with your token/OTP/PIN.

However, if you got this error message on the soft token app, kindly visit the nearest Fidelity bank branch or contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for assistance.

This is most likely a case where there is no BVN on your account or there is a debit freeze on the account.

kindly visit the nearest Fidelity bank branch for assistance.

Kindly be informed that after registering on the Online Banking platform, it is a must to activate your newly created profile with your debit card or visit the nearest Fidelity Bank branch/contact Trueserve for activation.

Hence, we advise you to visit the nearest Fidelity bank branch or contact Trueserve via our 24/7 helplines 070034335489 or 09087989069 for the activation.

I Forgot My Fidelity Mobile App Username

Source: https://www.fidelitybank.ng/digital-banking/online-banking/

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